The 90-Day Money-Back Guarantee
Purchases of MyoGlow made through the official store are advertised as covered by a 90-day money-back guarantee. In plain terms: if you are not satisfied with the device, you can contact the merchant within 90 days of your purchase to request a refund in accordance with their policy. Refunds are typically issued minus any shipping and handling costs, and the merchant may ask you to return the device.
The exact, binding terms of the guarantee are those displayed at the merchant's checkout and in their official policy at the time of your purchase. Those terms always take precedence over any summary on this website.
How to Request a Refund
- Find your order confirmation email. It contains your order number and the merchant's official support contact details — this is the fastest route.
- Contact the merchant's customer support using the email or contact form provided in that confirmation, quoting your order number and the reason for your request.
- Follow their return instructions. If a return is required, ship the device as instructed and keep the tracking receipt.
- Allow processing time. Refunds are normally returned to the original payment method within the merchant's stated processing window after the return is received.
What We Can and Cannot Do
- We cannot access your order, cancel it, modify it, or issue a refund — we never receive your payment or order details.
- We can point you in the right direction. If you have lost your order confirmation and cannot find the merchant's contact details, contact us and we will share the official support channels we have on record.
Chargebacks
If you are unable to resolve a refund request directly with the merchant within a reasonable time, you may have additional protections through your card issuer or payment provider. We recommend using a chargeback only after genuinely attempting to resolve the matter with the merchant first.
Questions
General questions about how the guarantee works: support@myoglowmydermadream.com. Order-specific questions: the merchant's support team via your order confirmation email.